Effective Date: June 25, 2025
Welcome to SmartPrintsPro. Your trust is important to us, and we are committed to protecting your personal information and ensuring a transparent, secure, and user-friendly experience across our website and services.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our site or engage with us online.
1. What Information We Collect
We collect information that helps us process your orders, improve our services, and communicate effectively with you. This includes:
Personal Information:
- Your name, phone number, billing and shipping addresses
- Email address and order history
- Payment method (via secure gateways — we do not store your full card details)
Technical & Device Data:
- IP address, browser type, operating system, time zone
- Cookies and usage data to understand how you interact with our site
Optional Information:
- Customer reviews, support requests, feedback, or participation in surveys or promotions
We only collect information that is necessary for delivering our services and improving your experience.
2. How We Use Your Information
We use the information we collect for several important purposes:
- Order Fulfillment: To process, confirm, and ship your orders
- Customer Support: To respond to your questions or complaints
- User Experience: To personalize your experience, save preferences, and recommend relevant products
- Security: To detect and prevent fraud or abuse of our systems
- Marketing (with your consent): To share updates, offers, or new product announcements
- Legal Compliance: To meet obligations under international laws such as GDPR or CCPA
3. Use of Cookies and Similar Technologies
Cookies are small text files that help us enhance your experience. We use cookies to:
- Keep you logged in across sessions
- Store your cart and preferences
- Track visitor statistics via tools like Google Analytics
You can choose to disable cookies in your browser settings. However, doing so may impact your browsing experience or limit certain features.
4. Sharing Your Information
We share your information only with reliable, necessary third-party partners to operate our business:
- Logistics providers: DHL, FedEx, UPS — to deliver your orders
- Payment processors: PayPal, Stripe — to securely handle transactions
- Email platforms: To send you order updates or marketing communications
- Analytics services: Like Google Analytics, to help us improve our website
All our partners are contractually obligated to protect your data and never use it for any purpose other than what we have authorized.
We do not sell, rent, or trade your personal data to any unrelated third parties.
5. International Data Transfers
Because we serve customers globally, your data may be transferred to and stored in countries outside of your own, including the U.S., Europe, or Asia. Regardless of where your information is stored, we implement the same high standards of data protection in compliance with:
- General Data Protection Regulation (GDPR) for EU customers
- California Consumer Privacy Act (CCPA) for U.S. customers
6. How We Protect Your Data
We take security seriously. Our protection measures include:
- SSL encryption for secure browsing and checkout
- PCI-compliant payment gateways
- Firewalls, access controls, and ongoing system audits
- Strict internal controls and employee data training
Despite these efforts, no method of transmission or storage is 100% secure. If a data breach occurs, we will notify affected users promptly and transparently.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access a copy of your personal information
- Request corrections or deletion
- Withdraw your consent at any time
- Request to stop receiving promotional emails (unsubscribe link provided in each email)
- Ask us to limit or restrict data processing
- Lodge a complaint with your local data protection authority
You can contact us anytime at info@smartprintspro.com to make such requests.
8. Data Retention
We retain your personal information only as long as needed:
- To complete your purchase and shipping
- To resolve disputes or enforce our agreements
- To comply with legal and tax obligations
Inactive user data is periodically deleted or anonymized to ensure your privacy.
9. Third-Party Links
Our website may include links to third-party sites (e.g., product manuals, service providers). We are not responsible for their privacy policies or content. We encourage you to read their privacy policies before engaging.
10. Updates to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in legal requirements, technologies, or our services. When we do, we will:
- Update the effective date at the top
- Notify users via email or site banner (for major changes)
11. Contact Us
If you have any questions, feedback, or concerns about this Privacy Policy or how we handle your data, please contact us:
📧 Email: info@smartprintspro.com
📞 Phone: +1-888-329-9880
🌐 Website: www.smartprintspro.com
Your privacy matters. Thank you for trusting SmartPrintsPro.