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Refund and Returns Policy

EffEffective Date: June 25, 2025

At SmartPrintsPro, customer satisfaction is our top priority. We understand that purchasing printing equipment or accessories online should be a seamless and risk-free experience. We stand by the quality of our products, and we’re here to ensure you’re completely satisfied with your purchase. This policy outlines our detailed return and refund procedures to help you make informed decisions.

1. Return Eligibility

We accept return requests under the following conditions:

  • The product was delivered in a damaged or non-functional condition
  • You received the wrong item
  • The item is unused, unopened, and in its original packaging
  • The return is initiated within 15 days of delivery

To maintain fairness, all returns must be verified by our quality assurance team.

2. Non-Returnable Products

Certain products are not eligible for returns, including:

  • Ink and toner cartridges that have been opened or used
  • Customized orders or special procurement items
  • Products returned without original packaging, manuals, or accessories
  • Items returned after 15 days of delivery

3. Return Process – Step-by-Step

  1. Contact us at info@smartprintspro.com with your order number and reason for return.
  2. Attach clear photographs of the product and packaging (if applicable).
  3. Our customer support team will review your request within 2 business days.
  4. Upon approval, we’ll provide return instructions and a shipping label if applicable.
  5. Ship the item back to our designated address using a traceable service.

4. Inspection & Approval

Once we receive the returned product:

  • Our team will inspect the condition and verify the claim
  • If approved, we will process the refund or replacement
  • If rejected, we will notify you with a clear explanation

5. Refund Timelines

  • Refunds are initiated within 5–10 business days after approval
  • Refunds are processed to the original payment method or as store credit (based on your preference)
  • You’ll receive a confirmation email once the refund is processed

6. Exchanges

We offer free exchanges for defective or mis-shipped items. If a replacement is not available, a full refund will be issued. Please initiate exchange requests within 15 days of receiving your order.

7. Shipping Charges

  • SmartPrintsPro Error: If we shipped the wrong item or the product arrived damaged, we cover all return shipping costs
  • Customer-Initiated Returns: Return shipping is the customer’s responsibility unless otherwise stated

8. Late or Missing Refunds

If your refund hasn’t appeared after 10 business days:

  • Double-check your bank account or PayPal
  • Contact your bank or credit card provider (it may take time to post)
  • Still missing? Contact us at info@smartprintspro.com and we’ll assist immediately

We are committed to making the return and refund process as simple, transparent, and fair as possible.